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Privacy Policy

Effective Date: 19.05.2025

​

Website Owner: Cristina Varon Podiatry

Website: https://www.cristinavaronpodiatry.co.uk/

 

1. Introduction

This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, services, and booking system.

By using our site or booking an appointment, you consent to the practices described in this policy.

 

2. What Data We Collect

a) Information You Provide Directly:

  • Full Name and Surname

  • Email Address

  • Phone Number

  • Date of Birth (for appointment bookings)

  • Health-related data, such as information about your foot concern or medical history (entered during booking or consultation)

b) Automatically Collected Data:

  • IP address

  • Browser and device type

  • Pages visited, time on site, and user behaviour

  • General location (based on IP address)

 

3. How We Use Your Data

Your data is used to:

  • Respond to inquiries and appointment requests

  • Schedule, manage, and store appointments and health records via our booking system (Cliniko)

  • Provide safe and effective clinical care

  • Improve website performance and user experience

  • Send occasional email updates (if you have opted in)

Health-related data is handled with strict confidentiality and stored securely in compliance with GDPR.

 

4. Use of Cliniko (Patient Management System)

We use Cliniko, a GDPR-compliant third-party platform, to manage appointment bookings, store health records, and handle clinical correspondence.

Cliniko stores patient data on secure servers in the UK and Australia, with encrypted backups and strict access controls. Cliniko does not sell your data and only processes it as instructed by us. For more details, see Cliniko’s Privacy Policy.

 

5. Sharing of Information

We do not sell your data. We only share your information with trusted third parties who support our operations, including:

  • Cliniko (for bookings and medical records)

  • Wix (website hosting and contact forms)

  • Google Analytics (website analytics)

  • Email providers (e.g., Mailchimp, if used for newsletters)

These providers are GDPR-compliant or offer equivalent protections.

 

6. Your Rights (for UK/EU Users)

Under the GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of data

  • Object to or restrict processing

  • Transfer your data

  • Lodge a complaint with a supervisory authority

To exercise any of these rights, contact: hello@cristinavaronpodiatry.co.uk

 

7. Cookies

We use cookies to:

  • Enable core site functionality

  • Analyse traffic and behaviour patterns

You will be prompted with a cookie banner upon visiting our site. You can manage cookie preferences via your browser or the banner settings.

 

8. Data Retention

We retain your data only as long as necessary:

  • Booking and patient records: Stored securely in Cliniko and retained per clinical/legal requirements (typically 7–8 years)

  • Contact form submissions: Up to 2 years unless requested otherwise

  • Analytics data: Retention based on Google Analytics settings

 

9. Data Security

We use HTTPS, secure passwords, two-factor authentication, and trusted third-party services to protect your information. While no system is 100% secure, we take all reasonable precautions to safeguard your data.

 

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your data:

Cristina Varon Podiatry
Email: hello@cristinavaronpodiatry.co.uk
Website: https://www.cristinavaronpodiatry.co.uk/

 

11. Changes to This Policy

This Privacy Policy may be updated from time to time. Updates will be posted on this page with an updated “Effective Date.”

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